Customer Service - Cancellations

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Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Listed below are a few reason as to why an order may have been canceled. If an order you placed was cancelled and you did not intend for it to be canceled, please contact one of our customer service representatives.

General Cancellation Reasons

•	Item(s) not available.

•	Difficulty in processing your payment information.

•	Cannot ship to address provided.

•	Duplicate order was placed.

•	Cancelled due to a customer request.


If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact a Customer Sales & Service Specialist by e-mail for a recommendation




	Toll-Free
	(888) 909-SOAP

	Local:
	(303) 237-1298



	Sales:
	info@americansoapcompany.com

	Customer Service:
	service@americansoapcompany.com

The bath and body products found in our soap catalog are priced in US Dollars and are delivered only in the USA.