At American Soap Company, we want to help you resolve a purchase problem as quickly and easily as possible. Provided you follow the terms and conditions listed below, you can return merchandise to us for store credit. Please note that not all items are covered by our returns policy. We suggest you read the complete returns policy before you make your purchase.

American Soap Company offers store credit on all requested returns. Shipping and Handling charges are non-refundable and you will be charged for any re-shipping charges.

All exchanges require a Return Merchandise Authorization (RMA) number. Exchanges cannot be processed without one. RMA numbers are available from Customer Service, but email us for better documentation. An RMA must be requested within 15 days of the original invoice date. Thereafter, all sales are final.

The returned package must be received within 10 business days of the RMA issue date.

When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for the cost of return shipping and any freight insurance the returned item.

All items must be returned in "as new" condition in the original packaging.

Please note all returns conditions listed below, as

When exchanging an item, you will be sent a replacement item and a new tracking number once American Soap Company receives, approves and processes the returned item.

At times, American Soap Company will offer specially priced items that have been discontinued. These items, clearly marked as discontinued, are not eligible for return or exchange.

Returns on clearance items are accepted within 30 days of the invoice date only if the product is damaged or deemed defective. An RMA must be obtained in order for a clearance return to be accepted and processed. We cannot exchange clearance products, as we no longer have them in stock.

Credits for delivery failure will be issued within two business days after we have received documentation that delivery did not occur. All refunds for credit will be issued to the credit card account that appears on the original invoice. Shipping fees are refundable only if the shipping agency refunds same to American Soap Company.

Please note that your financial institution may take up to 10 additional days from the date we issue the credit to post it to your actual account. Questions regarding this should be directed to your financial institution.