Customer Service

Welcome to the American Soap Company Customer Service Help Desk. Here you will find the answers to your questions about shopping on this site including your order, payment options and other relevant topics. If you are unable to find the information you need, please call us toll free at (888) 909.7627.

Your Account
Your Order
Payment
Shipping
Secure Online Shopping

 

Your Account

Opening an Account on Americansoapcompany.com is easy. Simply click My Account or when you place an order, you will be prompted to log in with your e-mail address and password or to create a new account. An American Soap Company account offers you a safe, easy and fast way to order online.

Order History
Receive important information regarding your order and the capability to track your order up to the moment it arrives. Have the ability to view previous orders, re-print receipts, and more.

Faster Checkout
Save your billing and shipping information to make it easier to find and buy your favorite products. Enjoy hassle-free checkout!

News and Exclusive Offers
Sign up to receive e-mail updates on special promotions, sales alerts, new product announcements, gift ideas and more!

Once you have an account, it's easy to view your order history or modify your account information online, at any time. To log in, click My Account to access your account.

If you have forgotten your password, use our Password Rest Tool. You will receive an email at the address listed in your account with instructions on how to reset your password and gain access to your account.

 

Your Order

Order Status

You have the ability to check the status of your order online 24 hours a day by clicking on My Account. This is the easiest and fastest way to get the most current information regarding your American Soap Company orders. Once you are logged in, an order summary page will provide you with detailed information about your current order or past orders. Listed below are descriptions of the different status' that your order may have.

Pending. Your order has been received and is being processed.

Shipped. Your order has been processed and shipped via the method you selected when the order was finalized.

Canceled. Your order was canceled at your request or due to a processing problem such as payment, items out of stock, delivery problems, etc.

Order Status Emails

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

Order Confirmation
This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.

Shipment Confirmation
This e-mail confirms that your order or part of your order has shipped. You may receive multiple with this status if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.

Important Notice About Your Order.
There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order. Should you receive a notice like this, please call a Customer Service representative at (888) 909-SOAP to resolve the issue.

Back Order & Advance Sales Notice
This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it is available. When the item is available to ship, we will send you an e-mail with your order number. Keep this e-mail for your records.

Return / Exchange Policies

We are dedicated to serving our customers. Should you need assistance with product information or have a general question, please call our toll free number and an American Soap Company representative will be able to assist you.

Returning Merchandise

At American Soap Company, we want to help you resolve a purchase problem as quickly and easily as possible. Provided you follow the terms and conditions listed below, you can return merchandise to us for store credit. Please note that not all items are covered by our returns policy. We suggest you read the complete returns policy before you make your purchase.

General Policies

American Soap Company offers store credit on all requested returns. Shipping and Handling charges are non-refundable and you will be charged for any re-shipping charges.

All exchanges require a Return Merchandise Authorization (RMA) number. Exchanges cannot be processed without one. RMA numbers are available from Customer Service, but email us for better documentation. An RMA must be requested within 15 days of the original invoice date. Thereafter, all sales are final.

The returned package must be received within 10 business days of the RMA issue date.

When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for the cost of return shipping and any freight insurance the returned item.

All items must be returned in "as new" condition in the original packaging.

Please note all returns conditions listed below, as

Product Replacement

When exchanging an item, you will be sent a replacement item and a new tracking number once American Soap Company receives, approves and processes the returned item.

Discontinued Products

At times, American Soap Company will offer specially priced items that have been discontinued. These items, clearly marked as discontinued, are not eligible for return or exchange.

Closeout Items

Returns on clearance items are accepted within 30 days of the invoice date only if the product is damaged or deemed defective. An RMA must be obtained in order for a clearance return to be accepted and processed. We cannot exchange clearance products, as we no longer have them in stock.

Crediting Your Account

Credits for delivery failure will be issued within two business days after we have received documentation that delivery did not occur. All refunds for credit will be issued to the credit card account that appears on the original invoice. Shipping fees are refundable only if the shipping agency refunds same to American Soap Company.

Please note that your financial institution may take up to 10 additional days from the date we issue the credit to post it to your actual account. Questions regarding this should be directed to your financial institution.

Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Listed below are a few reason as to why an order may have been canceled. If an order you placed was cancelled and you did not intend for it to be canceled, please contact one of our customer service representatives.

General Cancellation Reasons
  • Item(s) not available.
  • Difficulty in processing your payment information.
  • Cannot ship to address provided.
  • Duplicate order was placed.
  • Cancelled due to a customer request.
 

Payment

Payment Options

We are dedicated to you the customer. Should you, at anytime, need assistance with payment procedures or have a general question, please call our toll free number and an American Soap Company representative will be able to assist you. Listed below are the forms of payment we currently accept.

We Do Accept

  • Credit Cards
  • Checks
  • Money Orders

We Do Not Accept

  • CODs
  • Purchase Orders
  • Layway Plans

If you select Credit Card as your payment method you will be asked for your credit card information during the checkout process. Your transaction will be processed when you complete the check out process. When paying with a credit card, for your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. We accept the following credit cards:

  • American Express
  • Discover
  • Mastercard
  • Visa

If you choose to mail in your payment, we can accept check, money order, or cashier's check. If you send payment in the form of a check, money order or cashier's check we will hold the order until your payment has been received and it has cleared. When payment has been verified your order will be shipped within one business day by the method you selected.

When mailing a payment for your order, please send to:

American Soap Company
P.O. Box 3608
Evergreen, CO 80439

Discounts and Coupons

To redeem a coupon or discount code you have received follow the steps below.

Steps for redeeming a Coupon or Discount Code:

1. On the Shopping Cart page, enter the discount code or coupon exactly as it appears, in the box next to "Discount Code".

2. Click the "Update Cart" button.

Note: Coupons and Discount Codes are case sensitive.

If your discount qualifies, it will be displayed in the discount field below Sub-Total in the shopping cart. Only one discount code or coupon per order will be accepted.

 

Shipping

Your American Soap Company Order will usually be shipped within 48 hours of the time we have received your order. If you order on Friday, over a weekend or on a holiday, your package will be shipped on the following business day.

You will receive an email indicating the time and date that your package was shipped, the carrier name and a tracking number. You will be supplied the appropriate website so that you can track the progress of your shipment.

If your package is shipped via USPS Priority Mail you will receive a Delivery Confirmation Number. This number can be used to inquire about a package, but there will not be any information available on the delivery until the delivery has occurred.

Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own time to delivery, weight restrictions and charges that will be applied to your order.

Shipping costs are based on the weight of the total order. You will be provided with the total shipping cost for your order during Checkout.

 

Secure Online Shopping

American Soap Company takes the security of your personal information very seriously. We use industry standard encryption technology, digital certificates, authentification and secure commerce servers to protect your information from unauthorized use.

Furthermore, you are not charged in the event that fraudulent debits are made to your credit card as a consequence of shopping on this site. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its fraud reporting rules and procedures.

At American Soap Company, your secure transactions are our business. Our secure shopping guarantee gives you the assureance to shop online safely and securely.