American Soap Company, Inc, which operates this
Web site, wants to demonstrate our commitment to your privacy, by
notifying you of:
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What personally identifiable information of
yours is collected through this Web site; |
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The organization collecting
the information;
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How the information is
used;
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With whom the information
may be shared;
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What choices are available
to you regarding collection, use and distribution of the information;
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The kind of security procedures
that are in place to protect against the loss, misuse or alteration
of information under GSI Commerce Solutions’ control; and
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How you can correct any
inaccuracies in the information.
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If you have questions or concerns regarding
this statement, you should contact our Customer Service Department
by email at service@americansoapcompany.com or by phone at 1-888-909-SOAP.
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| Visiting americansoapcompany.com |
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Your IP address, browser and
reference site domain name are logged every time you visit our site.
This data is used strictly for the analysis of load information and
maximizing the efficiency of our servers. Except as provided in this
privacy policy, we will not share this data with anyone in any way.
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| Using Cookies |
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"Cookies" are files
stored on your computer’s hard drive by your browser. These
cookies help us identify our account holders and optimize their shopping
experience. They do not include any data that will identify you personally.
They will, however, allow you to use some specialized www.americansoapcompany.com
features. Cookies also allow us to hold selections in your shopping
cart when you leave our site without checking out. Most browsers
accept cookies automatically, but allow you to disable them if you
wish.
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| Ordering from americansoapcompany.com |
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When you order from americansoapcompany.com, we
need your name, email address, shipping address and credit card number/expiration
date. We use this data to process your order, ship it and send you
order and shipping confirmations via email. Except as provided in
this privacy policy, we will not sell, rent, or disclose this data
to any third party without your consent. (However, we will cooperate
fully should a situation arise where we are required by law or requested
by a law enforcement agency to provide information about a customer.)
From time to time, we may use the purchases you
make to customize our product recommendations. We also track customer
traffic patterns and site usage. Traffic and usage data is used only
to improve our site’s design and provide our customers with
a fulfilling shopping experience.
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| Opening a americansoapcompany.com account |
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We require your name, billing address, shipping
address, email address and telephone number to open an account for
you. We may also ask some additional optional questions to help us
better serve you. Except as provided in this privacy policy, this
account data is never shared with anyone in any way without your
consent. (However, we will cooperate fully should a situation arise
where we are required by law or requested by a law enforcement agency
to provide information about a customer.) You can correct account
data by clicking on "Manage My Account" within the Help
Desk area of the site.
From time to time, we may contact you about sales,
special offers and new site features if you agreed to be included
in our email lists when you completed a purchase transaction with
us. To customize the information you want to receive from us, simply
sign on and select the specific information you wish to receive.
To cancel our free emails, you can unclick the "I would like
to receive emails about special promotions" box each time you
make a purchase. You can also respond to any promotional email we
send you, by following the instructions contained in the message
to discontinue email service. You can also send an email to service@americansoapcompany.com
or call us toll-free at 1-888-909-SOAP and inform us that you want
to unsubscribe to our email list.
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| Customer Service |
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In addition to being able
to call our customer service department, you may also email us at
service@americansoapcompany.com. When you email us, your emails are
stored within our system so that we may refer to previous emails
from you as needed so that we may properly address your questions
and concerns. Except as provided in this privacy policy, the information
you provide to our customer service department is not shared with
anyone without your consent.
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| Entering contests/sweepstakes |
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Whenever we run a contest or sweepstakes relating
to our site, it will be accompanied with the rules of the contest/sweepstakes.
We will also detail how the information gathered from you for entry
into the contest/sweepstakes will be used. Additionally, we will
post if this information will be shared with anyone in addition to
those persons and entities provided for in this privacy policy, such
as a third party sponsoring or managing the contest/sweepstakes.
We may also contact you with promotional offers
if you have entered one of our contests or sweepstakes. If you choose
not to receive this free service when you enter a contest or sweepstakes,
it will not affect your chances of winning. You can also opt out
of this free service by unclicking the "I would like to receive
emails about special promotions" box associated with each contest
or sweepstakes, replying to any email and placing "REMOVE" in
your subject line or notifying us that you want to unsubscribe to
our free email services via email service@americansoapcompany.com
or telephone 1-888-909-SOAP.
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| Customer Feedback Form |
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You can use this form to give
us any input which we will use to improve our site. The only required
data is your name and email address. The remainder of the data is
optional. We only use this data to make improvements on our site.
Except as provided in this privacy policy, this data is not shared
with anyone in any way.
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| Our Third Party Relationships |
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| We have established several relationships with third party vendors
to best serve our customers. |
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Affiliates: From time to time
we may establish an affiliate program. An affiliate program allows
other Web sites to earn money by linking customers to our site
from their sites. These affiliates can only access data about the
number of transactions and their resulting earnings. They cannot
access our customers’ personal data. If you choose to apply
to any of our affiliate programs, we use the data you give us strictly
for conducting business with you. We have entered into certain
agreements with certain third parties for the purpose of helping
to administer the affiliate programs. Such third parties may have
access to certain of your information if you are an affiliate of
the web site but is restricted to only use such information in
connection with its administration of the affiliate programs. |
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Order Fulfillment: Certain
vendors of ours may provide customer order fulfillment and shipping
services on our behalf. These vendors have access only to information
needed to accurately fulfill and ship orders, which are processed
through such vendors. These vendors have agreed to not use any
personally identifiable information of customers for any other
purpose.
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Credit Card Processing: We
use SkipJack to process credit card orders. We supply them with
data for credit card authorization and fraud detection only and
they are restricted from using the data for any other purposes.
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Marketing and
Promotions: From time to time, we may engage certain
third parties to assist in the dissemination of marketing and
promotional offers (i.e. e-mails) to those customers who have
agreed to receive such offers. These third parties will only
have access to information to the extent necessary and will
be required to not use any personal information for any other
purpose.
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Web Site Evaluation: From
time to time, we may engage certain third parties to observe
and track the behavior of the users of this Web Site in order
to evaluate the performance and features of the Web Site. These
third parties will only have access to information to the extent
necessary and will be required to not use any personal information
for any purpose other than providing such services.
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Additional Third
Party Relationships: From time to time, American Soap
Company, Inc. may engage other third parties to assist in providing
marketing, order processing, fulfillment and shipping services.
These third parties will only have access to information to
the extent necessary and will be required to not use any personal
information for any purpose other than providing such services.
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Additionally, we may share
non-personal, non-individual statistical information with our marketing
partners, advertisers or other third parties for research purposes.
That is, we will not tell our marketing partners that you purchased
a specific product, but we may tell them how many customers purchased
that product.
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| Security Policy |
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We use Secure Socket Layer
(SSL) encryption technology to protect your personal information.
The only time you are required to sign on our site is when you are
making a purchase. On the Checkout page, you will be asked to access
your existing account or create a new one. Existing account holders
are prompted for their ID (your email address) and password. This
password is for your protection. If you don’t have your password,
there is a link that reads "Lost your password?" Click
on this for instructions on how to get your password.
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| Changes to Privacy Policy |
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If we are going to use your
personally identifiable information in a manner different from that
stated at the time of collection we will notify you via email. You
will have a choice as to whether or not we use your information in
this different manner. In addition, if we make any material changes
in our privacy practices that do not affect user information already
stored in our database, we will post a prominent notice on our web
site notifying users of the change. In some cases where we post the
notice we will also email users, who have opted to receive communications
from us, notifying them of the changes in our privacy practices.
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| Questions about our Policies |
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If you have any questions regarding any of our
privacy policies, please contact our Customer Service Department
by email at service@americansoapcompany.com or by phone at 1-888-909-SOAP.
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